Second Generation Sniffing Pad Dog Sniff Ball Toy Dog Snuffle Ball

Cases that EMETE makes refunds:

If the arrived product is damaged, EMETE offers a full refund or replacement.

EMETE has a strict quality control standard. We will check every product before delivery. If any of the following circumstances exist, we offer a full refund or replacement:

• Incorrect product
• Product with the wrong color, size, etc
• Product with a missing component

Please note that:

You don’t need to return the incorrect product. We will refund or resend the right one to you.

If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item in the correct method. You can send the result to our customer service and we will deal with it asap.

EMETE offers a full refund if the product is out of stock. We will notify you and make the refund or replacement.

EMETE  offers a full refund if the product can not be shipped. Due to the limited transportation, some products do not have proper shipping options. We will notify you in time and make the refund.

EMETE offers a full refund if the order is delayed. It will be counted from the date that the package leaves EMETE warehouse.

• In normal circumstances, more than 45 days.
• In the busy season, more than 50 days, such as Black Friday, Cyber Monday, Christmas, etc.
• In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.

 

Please note that:

a. For orders shipped to the USA, European countries, New Zealand, Canada, Australia EMETE will refund if the total shipping time is more than 45 days.

b. For orders shipped to South America, Middle East, India, Africa, EMETE will refund if the total shipping time is more than 60 days.

c. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, EMETE will not refund you.

EMETE offers a full refund if the order cancels before the product is shipped. But we will not offer a refund if the following circumstances exist:

 

• POD order. We will not refund you if the product is customized.

EMETE offers a full refund if the package is missing during the delivery.

Cases that EMETE does not make refunds:

EMETE  will not offer a refund or resend if the tracking info shows ‘order delivered.’

If the package is unclaimed, it will be destroyed by the local carrier within 48 hours.

EMETE will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:

• Incorrect/insufficient Address
• Refused Package
• Customs Clearance
• Non-Existing Number
• Unknown Recipient

Explanation

You can raise a dispute within 30 days from the date you place the order.

Please note that:

A dispute will be closed automatically if you have not answered for 3 consecutive days.

The following disputes will be denied.

• Closed Order.

EMETE will deny your dispute if the order status is closed.

• No Tracking Info

EMETE will deny your dispute if the tracking info expired. Generally, the post office will keep tracking information of the order for 180 days.

• Shipping Option

EMETE will deny the dispute if you choose the following shipping options:

Post NL; Electric Post NL to USA, UK, Canada, Australia, South Africa, the overseas territories and overseas island areas;

• Destination

EMETE will deny the dispute if your order is shipped to the following countries:

Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.

• Force Majeure

EMETE will deny the dispute of any product damaged or shipping delay caused by the act of God, epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.

• Others

EMETE will deny the disputes caused by the following reasons:

a. Your shopper does not like the product.

b. Items that don't match the listing description, such as inaccurate measurement.

c. Product smells unusual.

EMETE does not suggest you return products. Because the shipping cost is high and sometimes higher than the product value. Also, it takes months to deliver the package, which will affect the processing time.

If you urge to return the product, please pay attention to the following aspects:

• You need to return the product within 10 days after receiving it.
• The product is in good condition and does not affect the secondary sales.
• You need to pay the shipping cost.
• You can only return the product to EMETE after confirmation  location from EMETE for the customers to return the item

If you’ve returned the product, please send the tracking number to our customer service.

EMETE  always makes an effort to provide the best service. If you have any other questions, please feel free to contact us at: info@emete.com.au